Information available from Fernville Surgery under the Freedom of Information Act Model Publication Scheme

Information covered by this scheme is only about the primary, general or personal medical services we provide under contract to the National Health Service.

Information available	How the information can be obtained	Cost
Class1 - Who we are and what we do (Organisational information, structures, locations and contacts)
Doctors in the practice	Practice Website www.fernvillesurgery.org or Practice Leaflet (available from the surgery on request)	No charge
Contact details for the practice
Opening hours
Other staffing details
Class 2 – What we spend and how we spend it (Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit)
Total cost to the PCT/LHB/HSSB of our contracted services.	Please write to the Practice Manager giving full details of the information required.	We will charge for the cost of copying and postage.
Audit of NHS income
Class 3 – What our priorities are and how we are doing (Strategies and plans, performance indicators, audits, inspections and reviews)
Plans for the development and provision of NHS services	Please write to the Practice Manager giving full details of the information required.	We will charge for the cost of copying and postage.
Reports from audits and inspections performed by the Primary Care Trust or other NHS bodies	Please write to the Practice Manager giving full details of the information required.	We will charge for the cost of copying and postage.
Class 4 – How we make decisions (Decision making processes and records of decisions)
Records of decisions made in the practice affecting the provision of NHS services	Please write to the Practice Manager giving full details of the information required.	We will charge for the cost of copying and postage.
Class 5 – Our policies and procedures (Current written protocols, policies and procedures for delivering our services and responsibilities)./Current information only.
Policies and procedures about the employment of staff	Please make a written request to the Practice Manager.	No charge
Internal instructions to staff and policies relating to the delivery of services	Please write to the Practice Manager giving full details of the information required.	No charge
Equality and diversity policy	Please make a written request to the Practice Manager.	No charge
Health and safety policy	Please make a written request to the Practice Manager.	No charge
Complaints procedures (including those covering requests for information and operating the publication scheme)	Please make a written request to the Practice Manager.	No charge
Records management policies (records retention, destruction and archive)	Please make a written request to the Practice Manager.	No charge
Data protection policies	Please make a written request to the Practice Manager.	No charge
Policies and procedures for handling requests for information	Please make a written request to the Practice Manager.	No charge
Patients’ charter	Practice Website www.fernvillesurgery.org	No charge
Class 6 – Lists and Registers Currently maintained lists and registers only
Any publicly available register or list (if any are held this should be publicised; in most circumstances existing access provisions will suffice)	None held	Not applicable
Class 7 – The services we offer (Information about the services we offer, including leaflets, guidance and newsletters produced for the public)
The services provided under contract to the NHS	Please write to the Practice Manager giving full details of the information required.	No charge
Charges for any of these services	No charge is made for any service provided under contract to the NHS	Not applicable
Information leaflets	Practice Leaflet (available from the surgery on request)	No charge
Out of hours arrangements	Out of hours services are provided by West Hertfordshire PCT	Not applicable