19 June 2010
We are delighted to welcome Katie Stanyon as a new member of our Practice Nursing Team. Katie is an experienced Community Nurse who will help us provide the increasing number of appointments we need to serve our growing patient list. We hope Katie will have a long and rewarding career at Fernville.
27 May 2010
We very much enjoyed our Patient Appreciation Day on 21 May. We held this event to thank our patients for their support. A growing list helps a thriving Practice provide high standards of care and service. Unfortunately we cannot provide coffee, cakes and balloons in the Surgery every day, but we do always appreciate your choice to register as a patient at Fernville. The linked news item is reproduced by kind permission of The Gazette.
8 February 2010
We are delighted to welcome two new members of our reception team, Aimee and Jane, who joined Fernville on 8 February. At the same time, we will be very sorry to say 'goodbye' to Hazel, who retires this month after 17 years with us. In a busy Practice, it is always a challenge to cope with the unpredictable and fluctuating load on Reception, both on the phones and at the desk; but an additional member of staff will help us maintain and improve our level of service.
4 January 2010
Fernville is a growing Practice and we are now very proud to serve over fourteen thousand local patients. A growing list means we can recruit more doctors, nurses and support staff, and maintain the Surgery to a high standard, in order to provide the best possible service for our patients.
3 November 2009
We have two doctors joining the Practice during the next few weeks. Dr Michal Greenberg is a GP Registrar who will be at Fernville for 18 months, training under the supervision of Dr Richardson. Dr Sanjay Pawar is a trainee GP who will join us in early December on a 4 month assignment.
Trainees always bring new knowledge and expertise into the Practice. They make a lively contribution to our educational meetings, and they help us provide up-to-date medical care.
1 September 2009
You may have noticed some new faces in our Reception Team. Two of our experienced receptionists retired during the summer, and we have been working hard to recruit and train their replacements.
In fact we have recruited three new receptionists.
We want to provide a very high level of customer service, and we now have a team of 9 staff to take your calls and to assist you at the front desk.
We are open for nearly 60 hours each week, which our receptionists cover on a rota. We also have to cover annual leave and occasional sickness, but we aim to have at least three receptionists on duty at all times except late evenings and weekends.
So we hope you will experience a prompt and polite service from our reception staff.
3 August 2009
We are delighted to announce that Dr Zoofsha Adli will join the Fernville team on a permanent basis from 1 October. Dr Adli completed her training as a GP Registrar at Fernville last year. Subsequently she has been working with us as a part-time locum GP. Dr Adli's energy and enthusiasm will be an asset to the Practice as we continue to grow and develop our service for patients.
Patients registered with Dr Wright will know that (also from 1 October) she will be taking on an exciting new role as a Specialist Doctor, seeing patients regarding family planning, gynaecology and sexual health.
Dr Wright's patients may transfer their registration to a GP Partner of their choice (please contact Reception), or join Dr Adli's list. Dr Adli's recruitment will ensure we can continue to provide a plentiful supply of appointments, including evening and weekend appointments, to meet our patients' needs.
1 July 2009
Our extended opening hours have been highly successful and very popular with patients. Responding to this, from 1 July we will offer an 8 to 8 service on Tuesdays and Thursdays, as well as our Saturday morning surgery.
At the same time, we have extended our practice area and we now cover the whole of Hemel Hempstead, making Fernville available as a choice for all residents of the town.
9 June 2009
We are delighted to announce the appointment of Claire Houlihan as our new Patient Services Manager. Claire joined the Fernville team at the beginning of June, and is now responsible for all aspects of customer service within the Practice, including the management of our Reception Team. Claire brings a great deal of experience from outside the NHS and we are confident this appointment will help us deliver the highest standards of service to our patients.
5 May 2009
Nobody wants to visit the
doctor if they don't need to, but we do our best to make the experience at
Fernville as comfortable as possible. During May we will be taking delivery
of new chairs for the waiting room. We hope they will be more comfortable,
they certainly will be smarter and more hygienic than the old chairs. We
asked patients visiting the surgery for their opinions, and received some
useful comments which helped us make our decision.