Our Practice
Fernville is the oldest Practice in Hemel Hempstead, established in the last century in a house close to the present site. We moved to our current premises in 1986, initially occupying the ground floor and later expanding to use the whole building. The premises have continually been improved to meet the demands of modern Primary Care. Fernville has been a training Practice for the last 15 years.
Fernville serves approximately 14,000 patients, from all social classes and of all ages (although we have a higher than average number of elderly & very elderly patients). Many of our patients live in the two electoral wards with the highest morbidity ratios in the town for chronic diseases. Fernville is a busy Practice, and we take pride in our ability to provide a wide range of appointment same-day or (at worst) next-day.
Our doctors, nurses and administrative staff work as an integrated team to serve our patients. We constantly strive to find new and better ways of delivering this service. Fernville is committed to providing a high standard of care, efficiently.
Fernville supports the broader healthcare community wherever possible. We provide medical services to 2 private schools and a number of local companies. One of our doctors is a clinical assistant at the local chest clinic, another advises our local out-of-hours service provider.
For more information, please download a copy of our Practice Information Leaflet .
Practice Charter
Our service to patients is guided by a framework of values set out in our Practice Charter . This explains what our patients can expect from us, and what we expect from our patients in return.
Complaints
We do our best to provide good clinical care and good service for all our patients. If you are not satisfied with your experience at Fernville we would like you to tell us. Please follow the link here for more information about our complaints process.
Training and Research
Fernville has two GP trainers and one associate trainer, helping to introduce new doctors to general practice. One of our doctors is a member of the Local Medical Committee, another is a member of the clinical information system's national user group. We are a member of the the East of England Primary Care Research Network. (Please follow the link to find out more about our clinical research projects). We also provide management services to other healthcare organisations on a consultancy basis.
Freedom of Information
The Practice has adopted the model publication scheme (template for General Practitioners) recommended by the Information Commissioners Office. Please follow the link to view our publication scheme .
Thank you for your interest in Fernville and for visiting the Fernville Surgery website.