Alert: Patient Notice

As we recover from the complete loss of our clinical system, EMIS on Friday, there may be some performance degradation which will continue into the week.

What This Means for You:

· Appointments: We will do our best to proceed with your scheduled appointments, but there may be delays due to our clinical system not performing as it should.

· Prescriptions: If you need a prescription, please bear with us as we work through the backlog. Try to avoid calling the surgery for an update, as this will delay the team further.

· Test Results: Access to test results is temporarily unavailable. We will update you as soon as the system is restored.

Thank you for your continued patience and understanding as we work to fully restore services.

We may need to pause our online access, if this happens:
For urgent medical issues, please use 111 online https://111.nhs.uk/ or visit your nearest urgent care centre or contact emergency services. · Minor illness: Please check your local Pharmacy https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy

Updates: We will keep you informed with regular updates on our website. Please check back here for the latest information on the system status.

Read the statement from the ICB on our news page. Call NHS 111

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Fernville Surgery

100 years experience as your family doctor


Local and NHS services

The surgery works in partnership with local and NHS service providers and groups.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

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