Non-urgent advice: Please Note
Total triage means that every patient requiring a GP appointment is triaged (or screened) by a clinician first. You will be asked to complete an online form through our website and this will enable us to direct your query to the most appropriate person who can help you as quickly as possible.
If you wish to book an appointment with a nurse, these can still be booked via telephone on 01442 213919.
To find out more about Total Triage, including why we have introduced this, please click on the link below.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
Complete the urgent appointment online form or through the NHS App.
If you need help to complete the form, or do not have access to a mobile or computer please phone us on 01442 213 919, and one of our receptionists will complete the form on your behalf.
If the phones are busy, we recommend using the ‘Patient Callback’ feature (choose option 1 in appointments) which allows you to ring off, keep your place in the queue and automatically get a call back when it’s your turn.
Please note that we do not offer a ‘walk in’ facility.
If you require assistance when we are unavailable please call 111.
Routine appointments
- From Monday 10th March 2025, patients wishing to book a routine appointment with a doctor should now complete the online form via our website or the NHS App.
- If you need help to complete the form, or do not have access to a mobile or computer please phone us on 01442 213 919, and one of our receptionists will complete the form on your behalf.
- If the phones are busy, we recommend using the ‘Patient Callback’ feature (choose option 1 in appointments) which allows you to ring off, keep your place in the queue and automatically get a call back when it’s your turn.
- The information you provide on the form will help us find the right health professional to help you, at the right time.
- If an appointment is required, we may send you a booking link via text message. This will allow you to choose an appointment on a date and time that suits you.
NHS App
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Pharmacy First
Pharmacists can give you advice on a range of conditions and suggest medicines that can help.
They may also be able to offer treatment and some prescription medicine for some conditions, without you needing to see a GP (this is called Pharmacy First). Conditions they can treat as part of Pharmacy First are:
- earache (aged 1 to 17 years)
- impetigo (aged 1 year and over)
- infected insect bites (aged 1 year and over)
- shingles (aged 18 years and over)
- sinusitis (aged 12 years and over)
- sore throat (aged 5 years and over)
- urinary tract infections or UTIs (women aged 16 to 64 years)
If you go to a pharmacy with one of these conditions, the pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
They will then update your GP health record.
If you are not within these age ranges, a pharmacist can still offer advice, but you may need to see a GP for treatment.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Using the GP online system – Patient Access
- Phone us on 01442 213 919, Monday to Friday from 8am to 6.30pm
- Reply CANCEL to your appointment reminder text message – please give a minimum of one hour’s notice.
If you need help when we are closed
If you need medical help when we are closed, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and would like to request an appointment, please let us know by 11.am by completing our online form or calling reception on: 01442 213919.
We will phone you first to ask for some details relating to your illness and to understand what help you require.
Please consider the need for a home visit, as in most cases care is provided more quickly and effectively in the surgery where a more complete assessment is possible.